• Tracking information for oversized items and freight transportation

Please note that the tracking information of the goods may not reflect their movement status in real time, but you can still view some transportation progress. When the goods arrive at your location, the carrier will promptly contact you and arrange a suitable delivery time according to your schedule to ensure your convenience.

• Sign for damaged or defective items

Please inspect your product on-site upon receipt. If the product is defective, damaged, or received incorrectly, please immediately refuse receipt and indicate the reason for refusal on the carrier's waybill. Please also take photos or a quick video to demonstrate the issue and provide evidence. Please contact us via email within 24 hours zkq0144@gmail.com So that we can evaluate the problem and make corrections. Providing product images, packaging, and external labels will greatly expedite your process. If the carrier's waybill shows that the customer has signed for the goods normally without any abnormal problems, but later discovers that there are abnormal problems with the goods, the customer can only bear the responsibility on their own.

• Package lost

Please note: Please make sure to check and fill in the shipping address correctly. If the package is not received/lost during transportation but shows as signed for/delivered to the relevant address of the order, we will assist in processing and verify with the relevant carrier, while requesting prompt submission of proof and, if necessary, requesting compensation to help customers find the package faster.During delivery, if the delivery fails due to reasons such as unclaimed, package rejected, undeliverable, invalid address, or no one signing for it upon delivery, the carrier will charge for redelivery. This type of order does not support cancellation, return, or refund.

• General order cancellation or change

If you decide to change or cancel your order, please contact us within 48 hours of placing the order to avoid incurring additional fees. 48 hours after placing the order, your goods will begin production, and any subsequent changes or cancellations will incur a 20% inventory fee. If you wish to cancel an existing order and place a new one, please provide a new 'expected delivery' date when making a new purchase.

• Order acceptance/confirmation

When placing an order, you must hold a valid credit or debit card. At the same time, the provided instructions should be followed, such as the correct shipping address, correct phone number, correct email, etc. If false information or special circumstances are detected, Lkikos has the right to refuse or cancel any order and limit the number of orders.
Anyway, we are only obligated to accept the order after receiving full payment. To prevent situations such as credit card fraud/sudden cancellation after delayed transfer, this is also a form of mutual protection.
You promise to provide us with all the detailed information that is correct and accurate. When you submit an order to the website, you agree to abide by the terms and conditions in effect on the date of order submission.

• Deliver

If you encounter any problems during delivery, please contact us via email promptly zkq0144@gmail.com We are happy to communicate with you in a timely manner to ensure smooth delivery.

• Product Information

Due to differences in display screens, natural lighting, personal color judgment, etc., there may be slight differences between the color of product images and the actual color, which is a normal situation and not a quality issue. The furniture is handmade and may have a size fluctuation of 3-5 inches. Please refer to the actual product for accuracy. We are committed to ensuring the accuracy of product descriptions on our website, with information sourced from material suppliers. We reserve the right to correct any errors in website information at any time, including after order confirmation.